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SERVICE


	CUSTOMER CARE AND AFTER SALES SERVICE DIVISION
	The Customer satisfaction is the main target of TR Impianti, and in order to get this result, it has been created a dedicated division with specialized Engineers & Technicians to take care of the project starting from the FAT (Factory Acceptance Test) phase till the HOC (Hand-Over-Certificate), in order to support the equipment supplied to the End User. The Customer Care and After Sales Service Division grants the best support to the Clients carrying-on the following activities whenever required by them: - Mechanical completion and closing any eventual punch-list items - Pre-Commissioning Activities - Commissioning Activities - Start-Up Activities - Training, either theoretical or on-site Practical for Operation & Maintenance end-user teams - Maintenance either preventive ordinary or and emergency extra-ordinary maintenance activities - Supplying of Operational & Maintenance Spare parts Service Division Strenght Points: - On call availability 24 hours/a day – 7 days/a week – all year long - Long experience in the Oil & Gas, Power, Petrochemical and Refinery field - Staff composed by skilled engineers and specialized technicians who are trained to operate in any operating condition (onshore, offshore, hazardous areas, sensible areas) - Awareness of potential problems which could arise during production on-site activities - Addressing of Trouble Shooting, Thanks for the long experience The Main advantages of Preventive Regular Maintenance program are: - To keep original designed performance of all the components - To prevent typical critical events, so as to minimize failure stops - To guarantee safety systems efficiency to preserve workers during emergency conditions simulations The Main features of Emergency Intervention are: - Critical materials, necessary for any intervention, are assured to be at stock - Using the updated technology basis such as, connection via Internet Remotely for immediate support - Arrangement for the intervention as quick as possible, according to VISA local regulation, when required

CUSTOMER CARE AND AFTER SALES SERVICE DIVISION

The Customer satisfaction is the main target of TR Impianti, and in order to get this result, it has been created a dedicated division with specialized Engineers & Technicians to take care of the project starting from the FAT (Factory Acceptance Test) phase till the HOC (Hand-Over-Certificate), in order to support the equipment supplied to the End User.

The Customer Care and After Sales Service Division grants the best support to the Clients carrying-on the following activities whenever required by them:

- Mechanical completion and closing any eventual punch-list items

- Pre-Commissioning Activities

- Commissioning Activities

- Start-Up Activities

- Training, either theoretical or on-site Practical for Operation & Maintenance end-user teams

- Maintenance either preventive ordinary or and emergency extra-ordinary maintenance activities

- Supplying of Operational & Maintenance Spare parts

Service Division Strenght Points:

- On call availability 24 hours/a day – 7 days/a week – all year long

- Long experience in the Oil & Gas, Power, Petrochemical and Refinery field

- Staff composed by skilled engineers and specialized technicians who are trained to operate in any operating condition (onshore, offshore, hazardous areas, sensible areas)

- Awareness of potential problems which could arise during production on-site activities

- Addressing of Trouble Shooting, Thanks for the long experience

The Main advantages of Preventive Regular Maintenance program are:

- To keep original designed performance of all the components

- To prevent typical critical events, so as to minimize failure stops

- To guarantee safety systems efficiency to preserve workers during emergency conditions simulations

The Main features of Emergency Intervention are:

- Critical materials, necessary for any intervention, are assured to be at stock

- Using the updated technology basis such as, connection via Internet Remotely for immediate support

- Arrangement for the intervention as quick as possible, according to VISA local regulation, when required