SERVICE

     
 

CUSTOMER CARE AND AFTER SALES SERVICE DIVISION

 

The Customer satisfaction is the main target of TR Impianti, and in order to get this result, it has been created a dedicated division with specialized Engineers & Technicians to take care of the project starting from the FAT (Factory Acceptance Test) phase till the HOC (Hand-Over-Certificate), in order to support the equipment supplied to the End User.

 

The Customer Care and After Sales Service Division grants the best support to the Clients carrying-on the following activities whenever required by them:

- Mechanical completion and closing any eventual punch-list items

- Pre-Commissioning Activities

- Commissioning Activities

- Start-Up Activities

- Training, either theoretical or on-site Practical for Operation & Maintenance end-user teams

- Maintenance either preventive ordinary or and emergency extra-ordinary maintenance activities

- Supplying of Operational & Maintenance Spare parts

 

Service Division Strenght Points:

- On call availability 24 hours/a day – 7 days/a week – all year long

- Long experience in the Oil & Gas, Power, Petrochemical and Refinery field

- Staff composed by skilled engineers and specialized technicians who are trained to operate in any operating condition (onshore, offshore, hazardous areas, sensible areas)

- Awareness of potential problems which could arise during production on-site activities

- Addressing of Trouble Shooting, Thanks for the long experience

 

The Main advantages of Preventive Regular Maintenance program are:

- To keep original designed performance of all the components

- To prevent typical critical events, so as to minimize failure stops

- To guarantee safety systems efficiency to preserve workers during emergency conditions simulations

 

The Main features of Emergency Intervention are:

- Critical materials, necessary for any intervention, are assured to be at stock

- Using the updated technology basis such as, connection via Internet Remotely for immediate support

- Arrangement for the intervention as quick as possible, according to VISA local regulation, when required

TR Impianti S.p.A. | Via Quasimodo 47 | 20025 | Legnano (MI) | ITALY | P.IVA 01419900855 | R.E.A.C.C.I.A.A. Milano n° 1512354 | Cap. Soc. € 500.000,00